When you can't answer, it does.
If you are busy or don't pick up, the caller talks to the assistant. It takes the message and leaves it in your chat, already summarised.
Fornitura Edile
Laura is in a meeting. Would you like to leave her a message?
Yes, the pallet arrives on Thursday instead of Wednesday.
I'll pass it on. Should she call you back?
Only if Thursday doesn't work.
In your chat
Fornitura Edile: the pallet arrives Thursday, not Wednesday. Call back only if Thursday doesn't work.